MYSKILLMATCH TECHNOLOGIES LIMITED, operating as MySkillMatch (“MySkillMatch”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal data.

MySkillMatch operates a technology platform designed to help customers find and connect with skilled service providers and professionals.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you:

• visit our website;
• join our waitlist;
• contact us;
• create or use a MySkillMatch account;
• post or apply for service requests;
• communicate with other users through our platform; or
• otherwise interact with MySkillMatch.

Please also read our Terms of Service, which explain the rules governing the use of our platform.

The data controller responsible for your personal data is:

MYSKILLMATCH TECHNOLOGIES LIMITED
Trading as MySkillMatch

RC Number: 9771739

For privacy questions or requests, contact us at:

privacy@myskillmatch.com

General enquiries:

hello@myskillmatch.com

The information we collect depends on how you use MySkillMatch.

A. Account Information

When you create an account, we may collect:

• Full name
• Email address
• Phone number
• Password or authentication credentials
• Profile information
• Profile photograph, if you choose to provide one

B. Waitlist Information

When you join our waitlist, we may collect:

• Name
• Email address
• Phone number, if provided
• Whether you intend to hire, provide services, or join as a business
• City or general location
• Services you are interested in

C. Customer and Service Request Information

When you use MySkillMatch to request services, we may collect information such as:

• Service category
• Job or service description
• Budget
• Preferred location
• Photos or other files you upload
• Job requirements
• Dates and availability

D. Service Provider Information

If you register or apply to become a service provider, we may collect information relating to:

• Your professional profile
• Skills and services offered
• Experience
• Service areas
• Availability
• Portfolio information
• Ratings and reviews

Where verification features are available, we may also collect information necessary for the relevant verification process.

E. Communications

We may process messages and other communications exchanged through MySkillMatch where necessary to provide, operate, secure, investigate, and improve our platform.

F. Location Information

We may collect your city, service area, or other location information that you provide to help connect customers with relevant service providers.

Where precise device location is requested in the future, we will explain how that information is used and, where required, request appropriate permission.

G. Payment and Transaction Information

Where payments are available through the MySkillMatch platform, payment processing may be handled by third-party payment providers.

MySkillMatch may receive or store transaction-related information necessary to operate the marketplace, such as:

• Transaction reference
• Payment status
• Amount
• Date and time
• Related service or job

We do not intentionally store full payment card details unless expressly stated and supported by the relevant payment infrastructure.

H. Technical Information

When you use our website or platform, we may automatically collect certain technical information, including:

• IP address
• Device type
• Browser type
• Operating system
• Pages or features accessed
• Date and time of access
• Security and server logs

We may use personal data to:

• Create and manage user accounts;
• Add users to our waitlist;
• Send launch updates and communications you have requested;
• Connect customers with relevant service providers;
• Enable users to post, apply for, and manage service requests;
• Enable communication between users;
• Provide customer support;
• Process and record transactions;
• Improve the functionality and performance of MySkillMatch;
• Personalise relevant parts of the platform;
• Detect fraud, abuse, security incidents, or suspicious activity;
• Investigate disputes and complaints;
• Comply with legal obligations; and
• Protect the rights, property, safety, and security of MySkillMatch and our users.

We do not sell your personal data.

Depending on the circumstances, we may process your personal data based on:

Consent

Where you voluntarily provide consent, such as when joining a waitlist or agreeing to receive certain communications.

Performance of a Contract

Where processing is necessary to provide services you request or to operate your relationship with MySkillMatch.

Legitimate Interests

Where processing is reasonably necessary for purposes such as:

• Operating and improving our platform;
• Preventing fraud and abuse;
• Maintaining security;
• Providing customer support; and
• Protecting our users and business.

Legal Obligations

Where we are required to process information to comply with applicable laws or lawful requests.

The NDPC recognises multiple lawful bases for processing under Nigeria’s data-protection framework, including consent, contractual obligations, legal obligations and legitimate interests.

We may share personal data with trusted third parties where necessary to operate MySkillMatch.

These may include:

Service Providers

Such as providers of:

• Website hosting
• Cloud infrastructure
• Email delivery
• Analytics
• Customer support
• Security services

Payment Providers

Where payment services are available, relevant transaction information may be shared with payment providers and financial service partners involved in processing transactions.

Other MySkillMatch Users

Certain information may be visible to other users where necessary for the marketplace to function.

For example, a customer posting a job may share relevant job information with service providers, while a service provider’s profile information may be visible to potential customers.

Legal and Safety Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable laws;
• Respond to lawful legal requests;
• Protect the rights or safety of users;
• Prevent fraud or abuse; or
• Protect the security of MySkillMatch.

We do not sell personal data to advertisers or data brokers.

Some of our technology and service providers may process personal data outside Nigeria.

Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements.

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example:

Waitlist Information

We retain waitlist information for launch communications and may delete or anonymise it when it is no longer needed.

Account Information

We generally retain account information while your account remains active and for an appropriate period afterwards where necessary for legitimate business, legal, security, or dispute-resolution purposes.

Communications and Job Records

We may retain relevant communications and transaction records where necessary to:

• Operate the platform;
• Resolve disputes;
• Investigate complaints;
• Prevent fraud; or
• Meet legal obligations.

Technical Logs

Security and server logs are generally retained for a limited period necessary for security, troubleshooting, and system reliability.

We use cookies, local storage, and similar technologies to help our website and platform function properly.

Essential Storage

We may store information such as:

• Theme preferences;
• Cookie preferences;
• Login/session information; and
• Whether you have completed onboarding or seen certain welcome screens.

Analytics

Where optional analytics are used, we will provide appropriate information and choices where required.

Analytics may help us understand information such as:

• Pages visited;
• Platform usage;
• Device or browser information;
• General location information; and
• How users interact with our website.

We do not use third-party advertising cookies unless we clearly notify users and provide any required choices.

You can manage certain cookies through your browser settings.

Depending on applicable law, you may have rights relating to your personal data, including the right to:

• Be informed about how your data is processed;
• Request access to your personal data;
• Request correction of inaccurate information;
• Request deletion of personal data in appropriate circumstances;
• Object to certain processing;
• Request restriction of processing in appropriate circumstances;
• Request portability of certain personal data;
• Withdraw consent where processing is based on consent; and
• Lodge a complaint with the appropriate data protection authority.

The Nigeria Data Protection Commission lists these rights under the Nigeria Data Protection Act, including rights to access, rectification, objection, restriction, portability and erasure.

To make a privacy request, contact:

privacy@myskillmatch.com

We may need to verify your identity before responding to certain requests.

If you join our waitlist or otherwise agree to receive marketing communications, we may send you information about:

• The MySkillMatch launch;
• Early access;
• Product updates;
• New features; and
• Relevant announcements.

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us at:

privacy@myskillmatch.com

Opting out of marketing communications will not necessarily stop important service or account-related messages.

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system can guarantee absolute security.

Users should also protect their accounts by:

• Using strong passwords;
• Keeping login credentials confidential; and
• Not sharing account access with others.

If we become aware of a security incident involving personal data, we will take appropriate steps in accordance with applicable legal and regulatory requirements.

MySkillMatch is not intended for persons under the age of 18.

We do not knowingly collect personal data from children for the use of our marketplace.

If you believe a child has provided personal data to us improperly, please contact:

privacy@myskillmatch.com

MySkillMatch may use automated systems to help organise, recommend, match, or prioritise information on the platform.

Where automated processing has a significant effect on users and applicable law provides additional rights, we will provide appropriate information and safeguards.

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

For significant changes, we may provide additional notice through our website, app, or email where appropriate.

For privacy questions, data requests, or concerns:

privacy@myskillmatch.com

For general support:

hello@myskillmatch.com

MYSKILLMATCH TECHNOLOGIES LIMITED
Operating as MySkillMatch